The people who built your shuttles support them
Spacemaker provides scheduled maintenance, spare parts, technical support, software updates, and operator training for every installed pallet shuttle system. Field technicians based in Ocoee, Florida and Nuneaton, UK cover North America and Europe directly.
Service, Support & Spares
Every system ships with a recommended spare parts list matched to your configuration. Our field technicians come from the same teams that designed and built your shuttles.
How Spacemaker responds
Remote first, dispatched when needed. Coverage spans both regions, with clear escalation from remote support through to on-site response.
Remote diagnostics
Available for every installed system. Most issues triaged and resolved without a site visit.
Regional field teams
Technicians based in Ocoee, Florida and Nuneaton, UK. Same engineering organization, two bases.
Coverage across both regions
Service support across North America from the USA HQ and across the UK and Europe from the Nuneaton office.
Priority escalation
Critical issues move from remote support to on-site dispatch under a defined escalation path for systems under SOS®.
What Spacemaker covers post-installation
Every capability below is delivered by Spacemaker’s own engineering, manufacturing, and service teams. The people who designed and built the system are the same people keeping it running.
Maintenance
Scheduled preventive maintenance by Spacemaker’s own technicians. Covers mechanical, electrical, and software systems across the full installed fleet.
Spare Parts
Genuine Spacemaker parts, supplied directly from the manufacturer. A parts inventory is maintained for rapid fulfillment across both regions.
Technical Support
Remote diagnostics, software push updates, and on-call guidance for on-site staff. Most issues are resolved without dispatching a technician to site.
Software Updates
Ongoing updates across the Spacemaker software suite: MGM®, MultiWare Manager®, AnyWare®, and 3DWare®. Delivered under SOS® as part of the care program.
Training
Operator and maintenance programs for customer teams. Covers shuttle operation, software interfaces, and routine on-site maintenance tasks. Delivered at your site or at a Spacemaker facility.
Drop-in Replacements
Replace existing shuttles from other manufacturers with Spacemaker units. Assessment, specification, and on-site swap handled end to end with minimal rack modification.
Order genuine parts, directly online
Exclusive access for existing Spacemaker installations. Browse genuine replacement parts, check availability, and place orders through the online portal. Account required.
The care program for installed systems
Spacemaker SOS® is the structured care program that keeps installed pallet shuttle systems running at full capability. It bundles technical support, preventive maintenance, proactive monitoring, software updates, and operator training into one ongoing contract with the engineers who built the system.
SOS® runs directly through Spacemaker in both North America and Europe. It’s the service relationship that sits alongside the hardware for the life of the deployment.
Contact us about SOSRemote diagnostics and troubleshooting around the clock.
Scheduled service visits by Spacemaker’s own technicians.
Fleet and system telemetry surfaced to Spacemaker engineering.
Regular releases across the Spacemaker software stack.
Operator and maintenance programs tailored to your team.
Critical-issue escalation straight to Spacemaker engineering.
Submit a service request
A member of the Spacemaker service team will be in touch.
Request received.
A member of the Spacemaker service team will be in touch on the region that matches your installation. For urgent support, call directly for the fastest response.
Something went wrong.
We couldn’t submit your request. Please try again, or call us directly: USA +1 407-704-6182 · UK +44 (0)3300-439743.
Common questions about service and support
How Spacemaker SOS® works, what’s covered, and how to get in touch when you need support.
What is Spacemaker SOS®?
Spacemaker SOS® is the care program that keeps installed pallet shuttle systems running at full capability. It bundles 24/7 technical support, scheduled preventive maintenance, proactive system monitoring, software updates, custom training programs, and priority response for critical issues into one ongoing contract with Spacemaker.
What does a Spacemaker maintenance plan include?
Scheduled preventive maintenance visits by Spacemaker technicians, remote diagnostics, software updates, and priority dispatch for service calls. Mechanical, electrical, and software systems are all covered. Plans are tailored to the installed fleet size and operation type.
Does Spacemaker provide 24/7 technical support?
Yes. Systems under Spacemaker SOS® receive 24/7 technical support with remote diagnostics and priority response for critical issues. Support is delivered by the Spacemaker engineering team directly.
Can Spacemaker service systems remotely?
Yes. Spacemaker engineers can connect to installed systems remotely to diagnose issues, push software updates, and guide on-site staff through resolution. Most software faults and minor alerts are resolved without a site visit.
Are spare parts available direct from Spacemaker?
Yes. Genuine Spacemaker parts are available directly from the manufacturer. Existing customers can browse replacement parts, check availability, and place orders through the Spacemaker Parts Portal at parts.spacemakerinc.com. Account required.
Does Spacemaker provide operator training?
Yes. Spacemaker runs operator and maintenance training programs for customer teams, covering shuttle operation, software interfaces, and routine on-site maintenance tasks. Training can be delivered at the customer site or at a Spacemaker facility.
Does Spacemaker service systems in both the USA and UK?
Yes. Field technicians are based at the Ocoee, Florida headquarters (covering North America) and the European Innovation Centre in Nuneaton, UK (covering the UK and Europe). Service coverage operates directly through Spacemaker in both regions.
How do I request service for my Spacemaker system?
Submit a service request through the form on this page, or call the regional support line (USA +1 407-704-6182, UK +44 33-0043-9743). For urgent support, call directly for the fastest response.
Protect your investment
Spacemaker SOS® keeps your shuttle systems supported for the life of the deployment. Talk to us about the right coverage for your operation.
Contact us